Policy
Refund Policy
This Refund Policy describes general cancellation and refund principles for LynxNow services. Specific terms for a project may be set in a separate engagement agreement (scope document, statement of work, or contract).
1) Scope
LynxNow services typically include professional drafting, documentation structure work, and workflow materials. Because these services are work-performed and often customized, refunds depend on timing and project stage.
If a separate engagement agreement exists, it may define specific cancellation windows, revision rounds, or billing milestones. In such cases, the engagement agreement governs.
2) Cancellation
A. Before work begins
If an engagement is canceled before drafting or scheduled work starts, we may offer a review of the situation and, where appropriate, a refund of amounts that were specifically allocated to work not yet performed (excluding non-refundable processing costs if they apply).
B. After work begins
If work has started (e.g., intake review, drafting, or revisions), refunds are typically not available for completed work. In certain cases, partial refunds or credits may be considered for clearly unused portions of the agreed scope.
C. Rescheduling
If timelines shift, rescheduling may be possible depending on capacity. Where rescheduling is requested, we may propose a revised timeline rather than a refund, depending on the project stage.
3) Digital deliverables and professional services
Many deliverables are digital documents customized to your needs (templates, clause libraries, policy structures, review checklists). Once delivered, they typically cannot be “returned” in the same way as physical goods.
If there is a clear delivery error (for example: wrong document type delivered compared to scope), we will review the issue and propose a practical resolution, such as correction or replacement within the defined scope.
4) Scope changes
If you request new document types or expanded coverage beyond the original scope, this is treated as a scope change. Scope changes may affect timelines and fees and are not handled as refunds for the original scope.
If scope is reduced mid-project, we may evaluate whether any portion of planned work is clearly unused. Any adjustment is assessed case-by-case.
5) Billing disputes
If you believe there is a billing error, contact us with the invoice reference and a short explanation. We will review the record and respond with clarification or correction where appropriate.
For active engagements, it helps to include the agreed scope and any changes that were confirmed during the project.
6) How to request a refund review
Send an email to [email protected] with:
- your name and organization (if applicable);
- invoice reference (if available);
- the date of purchase / engagement start; and
- a brief description of the request (cancellation, billing correction, or delivery issue).
7) Contact
Work hours: Mon–Fri 10:00–19:00 (JST)
CONTACTS_LINE: LynxNow Counsel K.K. | 2-7-14 Akasaka, Minato-ku, Tokyo 107-0052, Japan | +81 3-6822-9174 | [email protected] | JP-LNW-2026-0214 | Mon–Fri 10:00–19:00 (JST)